Terms & Policies

GENERAL CONDUCT • All massages are for therapeutic purposes only. • All clients must complete a consultation form prior to treatment and will receive a brief consultation as part of their treatment. • Treatments will only be conducted if therapist deems the treatment safe for the client to receive. • Immediate termination of the session will ensue if the customer engages in illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behavior. • If the session is terminated due to the customer’s inappropriate behavior, the customer is responsible for payment in full and his/her credit charge will be processed.

CANCELLATION POLICY • Cancellation is expected 24 hours in advance for all clients. If you provide less than 24 hour notice or are a “No-Call, No-Show,” you will be responsible for a fee of $20.00. Cancellation fee must be paid within 30 days of the cancellation. • If you are late, you will receive only the amount remaining of your scheduled appointment. The massage therapist has the right to charge the client in FULL for said services. • Management reserves the right to cancel or reschedule appointments based on inclement weather or unforeseen circumstances. We commit to providing treatments within two weeks of the canceled treatment where possible. • Sorry, but we are unable to provide refunds for appointments that are booked for the same day. However, if you contact Champion Massage within 90 minutes of your original appointment time, you may reschedule the session for a later date. • Champion Massage has the right to cancel a treatment without notice if the client is intoxicated or inebriated.

PAYMENT • We accept most major credit cards, checks, money orders, cashier's checks, and Paypal. • Invoices will be sent to clients for wellness events to include corporate massage, pamper parties and for those who cancel appointments (See Cancellation Policy). • Invoices must be paid within 15 days from the issue date.

PRIVACY • Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian. • Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian. • Every client must complete an intake form prior to receiving treatment. • By signing the Intake forms, clients are giving Champion Massage permission to hold records and data concerning the person. • All intake and treatment notes will be kept securely on file. • Personal information will not be shared with any third party.

CLIENTS WHO ARE MINORS • Clients under 18 years of age must be accompanied by an adult. • The adult must give permission for the treatment to be performed, along with co-signing the Intake form. • The adult must be present in the room throughout the treatment.

COMPLAINTS PROCEDURE • If a client wishes to make a complaint about Champion Massage, this must emailed to champion_massage@yahoo.com. • Complaints must include the date, location of the incident, the full name of the complainant, details of the complaint and a desired outcome. • All complaints will be taken very seriously and a response will be provided within 30 days.

I UNDERSTAND AND AGREE TO THE FOLLOWING: Massage is not a substitute for a medical examination or for treatment. I am responsible for seeking the advice of a physician, chiropractor or other qualified medical specialist for any mental and/or physical ailments. I will disclose to the massage therapist all known medical conditions before the massage session. I will keep the provider(s) updated as to any changes in my medical profile. I understand that there will be no liability on the part of Champion Massage or the individual massage therapist if I fail to disclose any new or updated medical issues. • o I am at least 18 years old and I am booking an appointment for myself or someone else who is at least 18 years old. As an adult, I understand my responsibilities as well as the risks as described in the terms and conditions. o Champion Massage is not responsible for any personal injury or property loss